Return & Refund Policy
Custom Magnetix wants you to be happy with your order. We offer customized and ready-made products, so our return and refund policy depends on the type of product purchased.
CUSTOMIZED PRODUCTS
Customized products, including personalized magnets, are made especially for you and are considered special-order items. Because each product is created specifically to your specifications, we do not accept returns or exchanges for customized products due to:
- A change of mind
- Incorrect photos, spelling, or information submitted by the customer during upload
- Ordering the wrong quantity
Please take a moment to carefully review your order before completing your purchase to make sure all photos, text, quantities, and other details are correct.
READY-MADE PRODUCTS
Ready-made magnets (non-personalized) can be returned within 30 days of delivery, as long as they are:
- Unused
- In original condition
- Returned in the original packaging
The customer is responsible for return shipping unless the product was damaged on arrival or the return is due to an error on our part.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We take great care in making and packaging your order. If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Email us at info@custommagnetix.ca and include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
If the issue is the result of shipping damage, a product defect, or an error on our part, we will be happy to either replace the product or provide a full refund.
REFUND PROCESSING
Once a refund has been approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund and for the funds to appear in your account.
QUESTIONS?
We're always happy to help. If you have any questions about your order or our return and refund policy, please reach out through our contact page or email us at info@custommagnetix.ca.
CUSTOMIZED PRODUCTS
Customized products, including personalized magnets, are made especially for you and are considered special-order items. Because each product is created specifically to your specifications, we do not accept returns or exchanges for customized products due to:
- A change of mind
- Incorrect photos, spelling, or information submitted by the customer during upload
- Ordering the wrong quantity
Please take a moment to carefully review your order before completing your purchase to make sure all photos, text, quantities, and other details are correct.
READY-MADE PRODUCTS
Ready-made magnets (non-personalized) can be returned within 30 days of delivery, as long as they are:
- Unused
- In original condition
- Returned in the original packaging
The customer is responsible for return shipping unless the product was damaged on arrival or the return is due to an error on our part.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
We take great care in making and packaging your order. If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Email us at info@custommagnetix.ca and include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
If the issue is the result of shipping damage, a product defect, or an error on our part, we will be happy to either replace the product or provide a full refund.
REFUND PROCESSING
Once a refund has been approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund and for the funds to appear in your account.
QUESTIONS?
We're always happy to help. If you have any questions about your order or our return and refund policy, please reach out through our contact page or email us at info@custommagnetix.ca.